In the process of implementation of our Integrated Management System during the month of December 2010, AENOR has performed the audits for the Quality Certification (ISO 9001), Environment (ISO 14001), Safety and Occupational Health (ISO 45001), Social Responsibility (SR 10) and Information Security (ISO 27001).
Our Management System integrates the areas of Quality, Environment, Safety and Health at Work, Social Responsibility and Information Security.
The Exkal commitments in its Quality Policy, Environment, Safety and Health at Work, Social Responsibility, Information Security and its Code of Ethics, far from being a mere declaration of intentions, are part of their daily work and are integrated into all their activities.
Exkal has a Code of Ethics, approved by the Administration in 2014 and revised in 2019, which is articulated around the main international guidelines and principles on transparency and good governance.
This Code intends to establish the guidelines that must govern the ethical behavior of all employees and people linked to Exkal in the development of their activities and functions; their actions with customers, partners, suppliers and external collaborators; and relations with public and private institutions and with society in general.
Our Integrated Management System has a working procedure in which we develop the system established to respond to any claims / complaints / suggestions for improvements suggested by our customers.
Claims / Complaints / Suggestions for improvement can be communicated by mail, fax, phone, etc.., to our sales department, or the following address: firstname.lastname@example.org
From that moment we will keep you informed of all actions that we undertake to solve your problem.
EXKAL works to understand the needs and expectations of its stakeholders, trying to continuously improve their satisfaction. To do this, it makes the complaints channel available to you.
We have obtained the ISO 27001 Certification – Information security management. ISO27001 is part of ISO27000.
ISO 27000 is a set of international standards on information security management, approved and published by the International Organization for Standardization and the International Electrotechnical Commission.